Luxury Bayfront Stays in the Heart of Miami

InterContinental Miami by IHG is a standout hotel on the waterfront at 100 Chopin Plaza, offering a prime base for guests who want the best of Miami in one place. Overlooking the bay and close to cruise terminals, this property is especially popular with travelers looking for a refined stay before or after sailing. Guests praise the beautiful views, spotless rooms, and exceptional staff who deliver a polished, welcoming experience from arrival to checkout. The beds and pillows earn consistent praise for comfort, and the atmosphere feels elegant without losing its warm, personal touch. Dining is another highlight, with ToroToro drawing strong attention for memorable meals and thoughtful attention to food allergies and special requests. With event spaces, spa services, and a reputation for professional hospitality, this is a destination that works just as well for celebrations and business gatherings as it does for a relaxing city escape. For travelers who want a premium bayfront hotel with top-tier service and a truly central location, InterContinental Miami delivers a memorable stay.

✨ Review Highlights

Issues with Billing and Charges

Multiple reviews highlight significant problems with unauthorized charges and billing discrepancies. Guests reported being charged for breakfast despite it being included in their reservation, and faced additional unexpected authorization holds. Attempts to resolve these issues were met with unsatisfactory responses from management.

Poor Customer Service

Guests expressed frustration with the lack of professionalism and responsiveness from the hotel staff, particularly from the Front Desk Manager. Concerns were dismissed, and there was a lack of genuine effort to address billing errors, which significantly impacted the overall experience.

Subpar Room and Amenity Conditions

Reviewers noted that the room conditions did not meet expectations for a luxury hotel. Issues included lack of ceiling lights, inadequate housekeeping, and missing basic amenities like water for in-room coffee machines.

Disappointing Breakfast Experience

The breakfast buffet was described as lacking in variety and quality, with cold pastries and limited options. Despite breakfast being included, guests were required to sign for it daily and faced repeated attempts to charge them.