Park Plaza London Waterloo

In the heart of Waterloo. Close to numerous pubs and returants. Great breakfast included in the hotel rate.

I arrived at the hotel and checked into my room at 9:00 PM. Despite the late check-in, I was given a room with a broken air conditioner. I was extremely tired after a long day and just wanted to get some sleep, but the room was unbearably hot, making it impossible to rest. I asked the hotel to move me to another room, but instead of offering a proper solution, they brought me a small fan. That is simply unacceptable for a hotel of this standard. This experience was incredibly disappointing and showed a complete lack of concern for guest comfort. I definitely would not recommend this hotel to anyone.

Dear Hotel Management, I am writing to submit a formal complaint regarding a theft that occurred inside your hotel, which is completely unacceptable. While my brother was checking out, all of our luggage was placed next to a chair in the lobby. My younger sister and I were standing nearby. I only stepped away for a few moments to return the room key cards, and when I came back, one of our bags had completely disappeared. How is it possible for a bag to be stolen from inside your hotel? This should not happen, especially when your hotel is equipped with security cameras. I expect that the CCTV footage will be reviewed thoroughly to determine what happened. The stolen bag contained many valuable personal belongings, including: * Harrods chocolates. * Bank cards. * My driving licence. * Three watches. * And many other personal items. This incident represents a serious security failure on the part of the hotel, and I expect you to take responsibility and investigate it immediately. In addition, I was very disappointed with the level of service during our stay. On two separate occasions, housekeeping entered my family’s room while they were still inside. This was a serious invasion of our privacy and added to our concerns about the hotel’s standards. We travelled from the United Arab Emirates and stayed at your hotel as your guests. We never expected something like this to happen during our stay. While I was still at the hotel, I spoke with the receptionist, who informed me that an email had been sent to the police regarding this incident. I have now returned to the UAE, but I have not received any updates or a resolution. I request that you contact me as soon as possible with an update on your investigation and the actions being taken. I expect this matter to be treated with the urgency it deserves, as the theft occurred inside your hotel. If I do not receive a prompt and satisfactory response, I will have no choice but to escalate this matter further and share my experience publicly through reviews and other appropriate channels I have been trying to contact you by email, but no one has responded to me. What kind of customer service is this? This is extremely disappointing and completely unacceptable, especially considering the seriousness of my complaint .