Málaga CF

15/9/26 19:30h Buenas tardes una vez más visitamos la tienda y una vez más la que nos atiende es la Vigilante de Seguridad de Prosegur, te busca tallas,te aconseja, te lleva las prendas al probador, evidentemente sus funciones son otras y las está dejando de hacer, pero lo mas flagrante es que vas a la línea de cajas y las tres dependientas riendo y hablando entre ellas, mientras la vigilante es la que hace el trabajo de ellas, es de chiste tanto una cosa como la otra. Consejo hablad con Prosegur y la contratáis de empleada y termináis antes. PD: Se tienen que estar llevando prendas a mansalva mientras ni unas ni otras hacen su trabajo. IMAGEN

It's shameful how you sometimes treat your season ticket holders. I don't consider your returns policy normal or fair, especially when it applies to loyal customers who have been supporting the club and shopping at your store for years. It makes no sense that someone should receive a gift with great excitement, want to try on a different size to see which one fits best, and then, due to circumstances completely beyond their control—like a current season's shirt being sold out at this point—be told they have to keep an item they can't use or exchange it for something they neither want nor need. If the problem is a lack of stock, the least you could do is extend the return or exchange period until there's a real possibility of getting the right size. The responsibility for the lack of stock doesn't lie with the customer, so it's unfair that they should have to bear the consequences. These kinds of situations generate enormous frustration and ultimately tarnish the enthusiasm of those who support the club and buy its products. It's a shame that an experience that should be positive ends up becoming a disappointment due to such an inflexible policy that is so far removed from the attention that fans and season ticket holders deserve.