citizenM Miami Worldcenter

There's a small learning curve with the tech, but otherwise great for one night. If I had to share the bed we'd probably sleep with heads to the window

Great location! Near the port. Staff is there at the check in counter (looks like an Apple Store desk with tablets) to tell you to have your id ready and direct you to an open kiosk. You do the rest, from payment to making your own keys. Have only walked through the lobby and it looks cool, but nothing noteworthy. The rooms! They are a joke! Maybe if you’re here for the night or traveling solo it would be fine. We’re going on an 8 day cruise and a two night stay here and there’s not a lot of room for luggage for two people. The rooms is as wide as the bed and if you get up on the middle of the night, and you’re the window side person, you have to crawl over the person next to you to get out of bed. Great concept, extremely poor execution. Even at an under $200 price point, it’s not worth it. It’s worth maybe half that. Do better!

Awesome staff morning and night shift and thank you too the bartenders and staff again thank you Jojo at front desk awesome dude

Very nice hotel, good atmosphere, nice breakfast

Citizen Hotel — Stay Review September 25–28, 2026 Unfortunately, my three-night stay at the Citizen Hotel was extremely disappointing and stressful from the moment I arrived. I checked in on September 25 around 9:00 PM and specifically requested a room with a nice view. I was given a room where the window faced directly into a wall, providing virtually no outside visibility. The room felt extremely enclosed and claustrophobic, which was especially frustrating because I came to Miami specifically to disconnect, relax, and decompress. Within hours of checking in, I experienced multiple issues. The AC was not functioning properly and had to be rebooted. The advertised free Wi-Fi was not working, which prevented me from working. The TV remote and iPad system were not functioning and required a manager to come to the room, reboot the system, and replace the batteries. The bathroom water was also only lukewarm. On Saturday night, September 26, I spoke with a front desk staff member named Rollie, who was able to accommodate me and move me to a much better room. I truly appreciated his assistance and was happy with the new room. On September 25, Manager Anny also addressed the Wi-Fi issue and offered a 25% reimbursement for that night’s stay due to the inconvenience. However, what has been most disappointing is the lack of follow-up from management. I was provided with an email address to contact the management team, and I sent an email detailing everything that had happened. As of September 28, not a single member of management has reached out, not even as a simple courtesy to check whether I was okay, acknowledge the issues, or understand what happened during my stay. I understand that technical and room issues can happen at hotels. What matters is how those issues are handled and how the guest is treated afterward. While I appreciate Rollie’s efforts to make the situation better, the overall experience was unnecessarily stressful, and the lack of management follow-up was disappointing. I came to Miami to relax and disconnect, and unfortunately, my first night was spent dealing with one issue after another. I expected a much better level of service and communication from the hotel.