Union Square Lodging with a Boutique Feel in San Francisco
Tilden Hotel sits in the heart of San Francisco near Union Square, making it a convenient base for shopping, dining, and city exploring. This lodging appeals to travelers who want an easy downtown location and a no-fuss place to sleep after a full day out. Guests often note the quick welcome at the front desk, along with helpful service from the hotel team and the restaurant staff downstairs. The room setup is described as adequate and comfortable for a straightforward stay, while the location is a major draw for those who want to be close to the action without needing extra transit time.
If you value a central address and a practical stay in the city, Tilden Hotel keeps things simple and accessible. It’s a smart option for short trips where being near Union Square matters most, and for visitors who appreciate friendly staff and an on-site dining option. While the style is more compact than flashy, the hotel’s central position and attentive service make it a memorable choice for travelers looking for downtown San Francisco lodging with a boutique edge.
✨ Review Highlights
Friendly and Welcoming Staff
Some customers praised the staff for being amazing and welcoming, contributing positively to their overall experience.
Unfriendly and Unhelpful Staff
Multiple reviews noted that the staff were unfriendly and unhelpful, making guests feel unwelcome and not assisting with issues.
Outdated and Dirty Rooms
Guests reported that the rooms were outdated, with small bathrooms and dirty furniture, including stained chairs and smelly environments.
Poor Customer Service and Communication
Several reviewers experienced poor customer service, including unresponsive communication regarding refunds and unhelpful staff interactions.
Inaccurate Online Representations
Customers noted discrepancies between online photos and the actual condition of the hotel, leading to disappointment upon arrival.
Noisy and Unpleasant Location
The hotel's location was described as noisy with a significant homeless presence, which affected the overall comfort and safety of the stay.
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Mark Konz
a week agoUnfriendly staff. Makes people feel unwelcome and front desk does not offer help.
Michael Lorange
a week agoI stayed here when I went to San Fran for a work conference. The pictures on booking.com do not match the hotel itself. The bathroom was outdated and small. When I first arrived, both of the chairs in my room had gross stains on them. I’m shocked this is somehow rated 4 stars on booking.com. I should have read more Google reviews because it seems like many people had the same experience as me. I had to return home two days early due to a family emergency. I spoke with the staff member at the front desk the night before I had to leave. He assured me that I would be refunded for leaving early and all I had to do was send a message to booking.com. I messaged booking.com and they said they would reach out. Weeks passed and the hotel hadn’t responded. I had to chase them down for a response on my own account and they were not helpful at all. After over a month, they then claimed they had no record of me checking out. I’m going to have to issue a charge back with my credit card creating more work for me. Instead of acting like a proper business, they are being completely shady. I almost forgot to add after weeks of trying to get contact on booking.com, they messaged me saying I need to reach out to a manager at another email not through the booking.com app. It’s been weeks and I don’t have a response there either. Shady place, don’t waste your money here. 1.5 to 2 stars would be more accurate for this hotel.
John Larsen Larsen
a week agoAmazing place amazing hotel!! Amazing people working here thank you in advance! Johnny
Hi Hi
2 weeks agoThere are many dirty rooms. smelly rooms, very bad service
Ben Kirby
2 weeks agothe room was okay had no heater so it was a bit cold TV doesn’t work and the bed comforter isn’t a comforter it’s a blanket wrapped in bed sheets. When asking about the temperature of the room the front desk lady said she will bring us a portable heater radiator then came to our door with a blanket. The customer service was no good either we had no clue how to turn the shower on and when someone came up to show us after turning it on they looked at us as if we were idiots and the location isn’t good very noisy place at night with plenty homeless people around