Courtyard by Marriott Newark Downtown

I made the reservation for a one night stay on Expedia's website. I paid for breakfast and my room. I drove down from Connecticut to see a concert at the Prudential Center right next door, and didn't want to drive back at night, so for that, the hotel is convenient. Upon booking my reservation, I wasn't told that the hotel doesn't have its own parking, and I would have to park at the Prudential Center's parking garage and be charged $38 for the one night stay. When I entered the hotel and got to the front desk, I was asked to show my parking ticket for "validation" which typically means you get free parking. I wasn't told otherwise by the front desk person, so I figured parking was free. The next morning, I went to the lobby for my breakfast (which was included in my reservation), and asked how it worked, because there is a small cafe and not an open buffet like most hotels. I was told by the front desk person that I had to let the cafe barista know my hotel room and last name, and I would be all set if my reservation included breakfast, which it did. I ate a delicious breakfast sandwich and checked out. Upon checkout, the front desk worker said, ok, how was everything? I said great, thank you. Then he said ok, you're all set. Have a nice day. Fast forward to me getting home, I check my bank account, and there is a $56 charge from this hotel. I'm beyond confused since I thought everything was paid for. I give them a call, and they said, yes, we charge for parking, and you are also being charged for breakfast. At no point during my stay, was I told that parking would be charged, or breakfast. When I checked out, the person at the desk didn't divulge any additional charges that would go on my card. It's customary of any customer service experience to let the guest know how much they are being charged, and how they would like to pay. There was gross negligence by the indifferent front desk staff, because they neglected to tell me about this charge. I won't be going back. The room was small, and didn't have a view. I asked for a refund on the $56 and was told they could only refund the breakfast charge. All this after calling and being put on hold for about 30 minutes because they were checking people in. If you're thinking about going to Newark, I recommend you spend your money on literally anything else. The city is trashy, and difficult to navigate, especially on concert nights because they close streets. The concert itself was fantastic, I highly recommend you see Juanes live if you get the chance, but do yourself a favor, and don't book at this hotel. *UPDATE* It's 11:38 pm, I'm in my bed, and I open my banking app to check my balance (I live paycheck to paycheck, a disabled student, on a fixed income) and this hotel has charged me ANOTHER $76 for my stay. This put my bank account overdrawn $39 (which will be about $72 but tomorrow because of the bank's overdraft fee of $33). I tried to ignore it and get some rest, deal with it tomorrow. But I decide to turn my cpap machine off and call the hotel. The woman on the phone says it's an unpaid balance from my stay and I'll have to call tomorrow around 9 am to talk to a manager and get it sorted. I am very frustrated because I called yesterday and, once again, was not told I had a balance to pay for my visit (WHICH WAS PAID IN FULL, AND HAS BEEN PAID IN FULL SINCE MAY). But I digress, I will be calling tomorrow 9/21/26 at 9 a.m to speak with a manager. I will keep updating this post until this is resolved. Stay tuned.

Great hotel with exceptional Guest Service. Wisly was instrumental in making our stay a phenomenal one. He is a huge asset to the organization!

It's a very nice place with an attached parking garage. I wish they had their own restaurant but there are places within two blocks.

Was in town for a wedding and picked this hotel due to the location and previous reviews. The room was horrible! It wasn’t very clean, smeared bug splatter on the walls pealing wall paper and some of the dingiest towels I’ve ever seen! I called the front desk to ask for more towels and the guy was rude offered no apology and the new towels was worse than the first set. So disappointing. I had to go to the local store to get cleaning supplies and new towels just to be able to shower and get ready for the event.

The stay was great only downside not a lot of places to eat nearby